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Built on Google & LinkedIn onboarding expertise

Every arrival deserves a world-class first 90 days

New hires joining your company. Customers adopting your product. Sales teams ramping to quota. We design, build, and run the onboarding journeys that turn every arrival into a long-term success one craft, three journeys, less churn on every side.

82%
higher new-hire retention with structured onboarding
Brandon Hall Group
70%
greater productivity for well-onboarded employees
Brandon Hall Group
86%
of customers stay more loyal to companies that invest in onboarding
Wyzowl
40-60%
of new users try a product once and never come back without onboarding
Intercom
Day-1 ready
90-day ramp plan
Methodology forged at
Now available to your company
🩺
Free Health Check

How healthy is your onboarding?

Answer 10 quick questions and get a free personal PDF scorecard by email — your score across the five dimensions of our framework, plus the three moves to make first.

Start the health check
One Craft, Three Journeys

Onboarding is onboarding for your people and your customers

Someone new arrives. They need to learn your product, your ways of working, your culture and values and in the first 90 days they decide whether to stay. Whether that someone is a new hire or a new customer, it's the same journey. We run it in three flavours.

Journey 01
🧑‍💼

New-Hire Onboarding

Turn new hires into confident, autonomous contributors in 90 days culture, role, and relationships, by design instead of by chance.

  • Pre-boarding to day-90 journey design
  • Role-specific ramp & first contribution
  • Manager, buddy & cohort systems
Journey 02
🛟

Customer Onboarding

Bring customers onboard the way you'd bring your best hire onboard product knowledge, real-world usage, and the culture and values behind it so first value comes fast and churn stays low.

  • Signature-to-advocacy journey design
  • Product, usage & values education
  • Churn-reducing milestones & check-ins
Journey 03
📈

Sales Onboarding & Enablement

Get revenue teams ramped to quota faster readiness onboarding, go-to-market alignment, a living playbook, and ongoing enablement.

  • Fast, practical ramp to first deal
  • GTM alignment & sales playbook
  • Coaching cadence & reinforcement
🌉

The bridge between them

The expertise that welcomed thousands of new hires at Google and LinkedIn is the same expertise that brings customers onboard: a designed journey, clear milestones, honest measurement, and a first 90 days that makes people want to stay. New-hire onboarding keeps your talent; customer onboarding keeps your revenue; sales onboarding connects the two. One partner, one methodology, three journeys that reinforce each other.

Engagement Models

Everything your onboarding needs, nothing it doesn't

Four levels of partnership each available for new-hire, customer, and sales onboarding. From a quick health check to a fully managed function, pick what fits.

Tier 01
🔍

Onboarding Audit & Strategy

We assess your current onboarding new-hire, customer, or sales benchmark it against best-in-class companies, and deliver a clear roadmap for transformation.

  • Stakeholder, new-hire & customer interviews
  • Experience mapping & gap analysis
  • Prioritised strategic roadmap
  • Benchmark report vs. industry leaders
Tier 02
✏️

Curriculum Design & Build

We architect your full onboarding program learning objectives, session design, facilitator guides, e-learning, and toolkits for managers and customer-facing teams.

  • Company-wide, role-specific & customer programs
  • Facilitator guides & participant materials
  • E-learning & academy development
  • Manager & success-team toolkits
Tier 03
🎤

Facilitation & Delivery

Our trainers run your onboarding sessions new-hire cohorts or customer groups, live or virtual while coaching your internal team to take over when ready.

  • Live & virtual cohort facilitation
  • Buddy & mentor program coordination
  • 30/60/90-day check-in frameworks
  • Train-the-trainer handover
Tier 04 · Premium
🚀

Fully Managed Onboarding

We become your onboarding department. Design, delivery, technology, analytics, and continuous improvement all handled.

  • End-to-end program ownership
  • LMS setup & automation workflows
  • Monthly analytics & reporting
  • Continuous iteration & improvement
How We Work

From first call to first cohort in weeks, not months

A proven process that moves fast without cutting corners.

01

Discovery

We learn your culture, growth plans, pain points, and what "great" looks like for your new hires or your customers.

02

Design

We architect a tailored program journey maps, content, sessions, and success metrics and align with stakeholders.

03

Deliver

We build all materials, configure your tools, run the pilot cohort, and iterate based on real feedback.

04

Evolve

Ongoing analytics, quarterly refreshes, and continuous improvement keep your onboarding ahead of the curve.

Why It Matters

The first 90 days decide who stays employees and customers alike

The data is clear on both sides of the company: structured onboarding is one of the highest-ROI investments a growing business can make.

20%
of all employee turnover happens within the first 45 days
SHRM
69%
of employees stay 3+ years after a great onboarding experience
SHRM
63%
of customers weigh onboarding quality in their purchase decision
Wyzowl
25–95%
profit increase from improving customer retention by just 5%
Bain & Company
Who We Serve

Built for companies that are scaling fast and hiring faster

We work best with ambitious European companies that take employee and customer experience seriously and want onboarding that reflects it.

🚀

Scale-ups (Series B–D)

Growing fast in fintech, SaaS, healthtech, or climate tech hiring 50–200+ people a year with an HR team that can't build L&D alone.

🌍

Internationalising Companies

Expanding across European borders and need onboarding that works across cultures, languages, and locations.

🤝

Post-M&A Integration

Just acquired or merged need to rapidly onboard and integrate a new workforce under a shared culture.

💻

Remote-First & Hybrid Teams

Need to completely rethink onboarding for distributed teams where "show up on Monday" no longer applies.

🛟

Product & SaaS Companies Fighting Churn

Winning signups but losing them in the first 90 days need customer onboarding that gets users to value before they drift away.

Our Founder
I've spent years building onboarding programs that welcomed thousands of new hires across 70+ countries at Google, LinkedIn, and IBM. Bringing someone onboard is a craft and it works just as well when that someone is a customer. Now I bring the same methodology to companies ready to invest in their people and their clients from day one.
Angelo Paolillo - Founder, Hokuway
Former L&D Lead Google & LinkedIn EU

Ready to transform your onboarding?

Book a free 30-minute discovery call. New hires, customers, or your sales team we'll discuss your challenges, your goals, and whether we're the right fit.

Book Your Discovery Call